We endeavour to ship all orders within 3 business days
of receipt of order, however occasionally delays can be experienced due
to temporary stock shortages. In the event of a significant delay you
will be notified via email.
Orders to Australian destinations are shipped
by signature parcel post delivery with free insurance or epress post.
Please note that the express post service does not require a signature
upon delivery, there is no insuarnce on this service. Postage to all
Australian destinations are calculated by weight.
orders purchased via Money Order will remain valid for 7 days and will
be cancelled if payment is not received within this time.
Everything Australian will ship all over the
world. Postal rates for international destinations are calculated by
weight. We do not charge a handling fee.
Average delivery times (from time of dispatch - not from time of ordering) for international orders are as follows:
Airmail ... 7-10 days
EMS International Courier ... 3-4 days
Please note that only the EMS shipping is a trackable service.
Important Shipping Information
Everything Australian endeavours to process
and despatch orders promptly and efficiently. The shipping time guides
provided on this website are quoted by Australia Post and indicate
approximate shipping times only - they are not guaranteed delivery
Everything Australian cannot be held
responsible for delays in parcels arriving at their destinations. This
includes, but is not limited to: delays with any nominated carriers or
carrier agents/representatives, delays in customs processing and
clearance, delays resulting from industrial
All orders are insured. Everything
Australian will provide assistance in locating any delayed or missing
parcels, however we will not be held responsible parcels declared lost
by the postal service.
Delays in Delivery
Australia Post will commence an investigation to find a parcel if goods are not received within the following timeframes:
Air Mail - 15 business days from the date of dispatch
The payment of any customs duty/import tax
is the responsibility of the purchaser. On request, Everything
Australian will provide information, where available, on importing our
products to your chosen country.
If you have any further questions regarding shipping, please call our store on 03 9553 4067 or email us here.
Everything Australian orders include FREE insurance.
Please Note: Insurance is not available on orders to Germany and Brasil, Argentina & Indonesia.
Please note that investigations with the postal service can take up to sixty days.
In the rare event your parcel is declared
lost by the postal service, you will be entitled to a full refund for
your order. Refunds for lost/missing parcels will not be considered
until any investigations are complete.
All goods are returnable, with no questions asked, provided the following conditions are met:
· Products must be returned in the same condition that you received it in.
· All labels must be returned with the product.
· Products must not be returned worn or used, unless faulty.
· The cost of return postage will not be refunded
· Receipt of goods is less than 3 months.
· Akubra hats, fitted with chin straps and rivetted holes, may not be exchanged.
Special Order Items
Please note that all special order hats sales are
final. No exchange or refund is available on special order Akubra hats
requiring a three month lead time for manufacture. Upfront payment for
special order hats is required - your upfront payment is a tangible
commitment to your order. If you are unsure of your size, please
contact Sam for assistance. Please Email or telephone Sam on 03 9553 4067. Customers outside Australia please phone + 61 3 9553 4067