We endeavour to ship all orders within 3 business days of receipt of order, however occasionally delays can be experienced due to temporary stock shortages. In the event of a significant delay you will be notified via email.

Orders to Australian destinations are shipped by signature parcel post delivery with free insurance or epress post. Please note that the express post service does not require a signature upon delivery, there is no insuarnce on this service. Postage to all Australian destinations are calculated by weight.

Australian orders purchased via Money Order will remain valid for 7 days and will be cancelled if payment is not received within this time.

Everything Australian will ship all over the world. Postal rates for international destinations are calculated by weight. We do not charge a handling fee.

Average delivery times (from time of dispatch - not from time of ordering) for international orders are as follows:

Airmail ... 7-10 days
EMS International Courier ... 3-4 days

Please note that only the EMS shipping is a trackable service.

Important Shipping Information

Everything Australian endeavours to process and despatch orders promptly and efficiently. The shipping time guides provided on this website are quoted by Australia Post and indicate approximate shipping times only - they are not guaranteed delivery times.

Everything Australian cannot be held responsible for delays in parcels arriving at their destinations. This includes, but is not limited to: delays with any nominated carriers or carrier agents/representatives, delays in customs processing and clearance, delays resulting from industrial strikes/protests/wars/natural disasters.

All orders are insured. Everything Australian will provide assistance in locating any delayed or missing parcels, however we will not be held responsible parcels declared lost by the postal service.

Delays in Delivery

Australia Post will commence an investigation to find a parcel if goods are not received within the following timeframes:
Air Mail - 15 business days from the date of dispatch

Import Tax/Duty

The payment of any customs duty/import tax is the responsibility of the purchaser. On request, Everything Australian will provide information, where available, on importing our products to your chosen country.

If you have any further questions regarding shipping, please call our store on 03 9553 4067 or email us here.

INSURANCE

Everything Australian orders include FREE insurance.
Please Note: Insurance is not available on orders to Germany and Brasil, Argentina & Indonesia.

Please note that investigations with the postal service can take up to sixty days.

In the rare event your parcel is declared lost by the postal service, you will be entitled to a full refund for your order. Refunds for lost/missing parcels will not be considered until any investigations are complete.

RETURNS

All goods are returnable, with no questions asked, provided the following conditions are met:
· Products must be returned in the same condition that you received it in.
· All labels must be returned with the product.
· Products must not be returned worn or used, unless faulty.
· The cost of return postage will not be refunded
· Receipt of goods is less than 3 months.
· Akubra hats, fitted with chin straps and rivetted holes, may not be exchanged.

Special Order Items

Please note that all special order hats sales are final. No exchange or refund is available on special order Akubra hats requiring a three month lead time for manufacture. Upfront payment for special order hats is required - your upfront payment is a tangible commitment to your order. If you are unsure of your size, please contact Sam for assistance. Please Email or telephone Sam on 03 9553 4067. Customers outside Australia please phone + 61 3 9553 4067